Quality is defined by what the:

  • customer wants
  • company wants to provide
  • government demands for this type of processing.

All the things that these groups want in a product are called a specification. Specifications are how a company defines the quality of its product. These specifications ensure consistency. The customer always knows what they will get for their money.  By having specifications we can measure the product we have, against those specifications. We can work out if what we are producing is up to standard.  We can check to see if the product we are making is within specifications. We do this by taking samples of what we are making and checking them against the specifications for that product.